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Terms & Conditions

Welcome to the Terms and Conditions of LOOSEHEADZ LIMITED. Welcome and thank you for visiting www.looseheadz.co.uk (“Site”) and our Terms and Conditions (“Terms”). 

LooseHeadz is a company registered under the Companies Act, Company Number: 11000529

LooseHeadz provides this site as a service to its customers and we would encourage you to read the following basic rules that govern your use of our site.

LOOSEHEADZ LIMITED (“LooseHeadz,” “We,” “Our,” “Us” or “Company”) operates this Site. You agree to be bound by the following Terms, in their entirety, when you: (1) Use, access, or visit the Site; (2) Purchase or receive any good or service offered through the Site, including, but not limited to, LooseHeadz’ Subscription Service as defined in Section 5 (“Products”); (3) Listen to, access, or view any of the text, audio, video, graphics, or other content featured on the Site (“Content”); (4) access links to or view LooseHeadz social media pages or accounts on third party social media websites, including, but not limited to, Facebook, Instagram, Pinterest, Twitter, Snapchat, and LinkedIn (“Social Media”); (5) Purchase, redeem, or sign up to receive or send LooseHeadz gift cards or gift certificates (including, for the purposes of these Terms, electronic versions of both) (“Gift Cards”) or Trial Offers, Sweepstakes, Contests, or Promotions(“Vouchers”, as defined in Section 9). 

Please note that the Site, Products, Content, Social Media, Gift Cards, and Vouchers, for the purposes of these Terms, are considered to be the “Offerings”. By using and/or accessing the Offerings, you agree to comply with and be bound by the Terms in their entirety. Furthermore, the Terms are inclusive of LooseHeadz Privacy Policy (“Privacy Policy”), the rules applicable to the Vouchers (“Promotion Rules”) and all other applicable LooseHeadz operating rules, policies, and other supplemental terms and conditions or documents that may be published on the Site, or which you may be otherwise notified of in writing, all of which are expressly incorporated in the Terms by reference. 

You should print a copy of these terms and conditions for future reference. 

1. INFORMATION ABOUT US

LOOSEHEADZ LIMITED is a private limited company with a head office at: 

6 STOCKTON ROAD, WILMSLOW, SK9 6EU

2. SERVICE AVAILABILITY AND YOUR STATUS

The Site and Offerings, are intended for use by individuals in the United Kingdom (“Serviced Countries”). At this time, we do not accept orders from individuals outside the Serviced Countries. As such, by placing an Order through our Site, you warrant that you: (1) Are legally capable of entering into these Terms; (2) Are at least 18 years old; (3) Are a resident of a Serviced Country; and (4) Are accessing the Site from a Serviced Country. 

3. MODIFICATION

In our sole discretion, LooseHeadz shall have the right to change, amend, add to, remove, or supplement the Terms (including the Privacy Policy), without notice to you; provided, however, that: (1) changes to the procedures applicable to the resolution of disputes shall only apply to disputes which arise after the modified or additional provision is published on the Site; and (2) changes to the prices or the manner in which LooseHeadz shall bill customers shall only apply to products delivered after the modified or additional provision(s) is/are published on the Site. 

The latest Terms will be posted on the Site, and you should review the Terms prior to using any Products offered by LooseHeadz and from time to time thereafter. By your continued use of LooseHeadz, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Terms in effect at the time you access any Offerings offered by LooseHeadz (other than for changes to the price/billing or dispute resolution pursuant to the preceding paragraph). All other amendments or modifications to the Terms shall be effective immediately upon publication on the Site. 

4. ACCOUNT CREATION

In order to utilise specific features on the Site, individuals will need to create an account with LooseHeadz. Should you create an account with LooseHeadz, you agree to: (1) provide the accurate and up-to- date information, as well as updating the information as necessary; (2) maintain the security of your password and accept the risks associated with access to your account which is not authorized by you; and (3) notify us as soon as possible at info@looseheadz.co.uk if you believe there have been any breaches to the security of the Site or your account information. 

5. REPLACEMENT PRODUCTS

Given the nature of product manufacturing and marked conditions, product supply beyond our control, we reserve the right to adjust the product of any order, or to substitute any products, all without notice. While we make every effort to ensure that you are provided with the correct products, these switches may occasionally be required. If such a substitution is required, we will make reasonable efforts to notify you prior to shipment or within your order/subscription. If you have any issues with any substitution, or product replacement please contact us on email info@looseheadz.co.uk. Additionally, if you have any questions or concerns about any additional products or marketing materials which you may find in your subscriptions/order, please contact Customer Service at info@looseheadz.co.uk.

6. GIFT CARDS

You may purchase and/or otherwise receive Gift Cards through the Site. All accounts are subject to the Terms in all respects. LooseHeadz Gift Cards may be redeemed on the Site. Redemption of Gift Cards will result in the application of a credit to your account in the amount of the Gift Card balance. Any Gift Card balance will be applied toward your purchase of LooseHeadz Offerings until the Gift Card is depleted or expired. Gift Cards are not redeemable for cash or credit, except to the extent required by applicable law. LooseHeadz is not responsible for lost or stolen Gift Cards. Lost or stolen Gift Cards cannot be replaced (except as required by law). All sales of Gift Cards are final and non refundable.

7. VOUCHERS

LooseHeadz may offer discount promotions, free/discounted products, or other types of vouchers (“Vouchers”). If you purchase any Voucher, Voucher is deemed to have been sold at the time of payment for it. The discount found on the Voucher only lasts for the validation period of that Voucher, unless it specifically states otherwise on the Voucher or when you receive it. Similarly, a Voucher may only be used once and may not be copied, reproduced, distributed, or published either directly or indirectly in any form or stored in data retrieval systems without our prior written approval. LooseHeadz reserves the right to withdraw or deactivate any Voucher (other than one which has been purchased) for any reason, at any time. For the avoidance of doubt, and in accordance of the foregoing sentence, LooseHeadz reserves the right to withdraw or deactivate any of your outstanding referral credits or similar Vouchers in the event your referral code is posted to a third party website (excluding your own social media profile(s) or blogs), or if you otherwise violate these Terms. Vouchers may only be redeemed through our Site, and not through any other website or method of communication. To use your Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and any special conditions attached to the Voucher. 

8. DELIVERY

8.1 LooseHeadz Working Delivery Week. LooseHeadz “Delivery Week” begins on Monday and runs through to the Friday. LooseHeadz delivery excludes weekends. Please note that as LooseHeadz products are made to order deliveries can take up to two working weeks.

8.2 Deactivation Procedures. Please note that the ability to change an order locks one working day prior to your scheduled delivery date. Therefore, if you wish to deactivate your account and/or cancel or change an order, you must do so before the day and time listed above for your respective delivery date. For example, if you have a scheduled delivery date on Tuesday, you have until Monday at 11:59 PM PST to cancel or amend your subscription. If you do so after the time listed for your delivery day, you will be charged and receive your subscription for that month, with previous details and the cancellation/amendment will take effect for the following month.

To deactivate your account, please contact us at info@looseheadz.co.uk with your full name and registered email address. 

8.3 Delivery Specifics. In the case of weather which inhibits the ability to make safe deliveries, or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur on a date later than the 3-7 working days.

9. RETURN AND REFUND POLICY

We are not satisfied until you are; really, we mean it. If you don´t feel 100% comfortable with your purchase from looseheadz.co.uk then send it back to us within 60 days (since order placed). We cannot operate this policy on any garments that have been worn (for reasons of hygiene) or used beyond re-sale. We will refund the value of the goods upon receipt of them or exchange them if requested and stock available. When returning items to us please ensure that you include a brief explanatory note which must include your name, order number and reason for return.

10. PROPRIETARY RIGHTS

LooseHeadz is the owner and operator of the Site. Additionally, LooseHeadz is the owner of, or duly licensed to utilise, all content, features, and functionality (including, but not limited to, all information, text, graphics, software, video, and audio, and the design, selection, and arrangement thereof) published on the Site or any LooseHeadz Offerings, all of which is protected by the United Kingdom and international copyright, trademark, trade secret, and other intellectual property or proprietary rights laws. 

Users are only permitted to use these materials in order to utilise LooseHeadz Offerings for personal, non-commercial use. Any other use of LooseHeadz materials, including modification, distribution, or reproduction for purposes other than the personal usage of LooseHeadz Offerings, without written approval from LooseHeadz (which can be provided through email) is prohibited. 

10.1 Trademarks. ” LooseHeadz,” all other LooseHeadz marks and logos, and all titles, characters, names, graphics, and button icons are service marks, trademarks, and/or trade dress of LooseHeadz or otherwise proprietary to LooseHeadz and may not be used by you for any reason other than as expressly permitted by the Terms. All other trademarks, service marks, product names, and company names, logos, designs, or slogans appearing by and through the LooseHeadz Offerings are the property of their respective owners and you do not acquire any ownership rights in or to such marks, logos, or names by using and/or accessing the LooseHeadz Offerings. 

10.2  Copyright Policy. LooseHeadz reserves the right to terminate any end-user’s access to the LooseHeadz Offerings where that end-user infringes upon third-party copyrights. Please notify us at info@looseheadz.co.uk if you believe any infringement has occurred. 

11. PROHIBITED USES

You may use LooseHeadz Offerings only for lawful purposes and in accordance with these Terms and Conditions. You agree not to use the Offerings: In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the UK or other countries).

For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.

To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards Set out in Section 19.1 of these Terms. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation. To impersonate or attempt to impersonate LooseHeadz, an employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).

To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site or App, or which, as determined by us, may harm LooseHeadz or users of the Site or expose them to liability.

Additionally, you agree not to:

Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site. Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site. Use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without our prior written consent. Use any device, software, or routine that interferes with the proper working of the Site. Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

Attack the Site via a denial-of-service attack or a distributed denial-of- service attack. Otherwise attempt to interfere with the proper working of the Site.

12. NON-USER THIRD PARTY CONENT

We may display content, advertisements, and promotions from third parties through the Site, in mailings or emails containing information regarding other companies, or with or contained within LooseHeadz Offerings (“Third Party Content”). The Third Party Content is not endorsed, adopted by, or controlled by LooseHeadz, and we make no representations or warranties of any kind regarding such Third Party Content, regarding its accuracy or completeness. You acknowledge and agree that your interactions with third parties providing Third Party Content through or on LooseHeadz Offerings (including, but not limited to, our Site, Social Media, other Content, or Products) are solely between you and such third parties. 

13. USER CONDUCT

You agree that you will not violate any statute, regulation, intellectual property (including, but not limited to, copyright and trademarks), contractual obligations, other third party rights, or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Site. You agree that you will abide by these Terms and will not: (1) display personal or confidential information related to any third party, including, but not limited to, street addresses, email addresses, last names, telephone numbers, and URLs; (2) attempt to access or use another user’s account unless permitted to do so, in writing, from both the user and LooseHeadz; (3) engage in any behaviour which is deemed to be harassment, threatening, stalking or predation of any other person; (4) make any claim, statement, or assertion, or imply, that your claim, statement, or assertion is endorsed by LooseHeadz without LooseHeadz express written consent; (5) engage in the commercial solicitation of other end-users; (6) collect or record end-users’ personal information without their prior written consent; (7) develop or use any third party applications that interact with any of LooseHeadz Content, the Site without our prior written consent; (8) use the Site in any way that prevents or inhibits other end-users from fully utilizing the Site, or in a way that could overburden or interfere with the functioning of the Site in any manner;(9) use any manual or automatic process, means, or interface (including, but not limited to robot, spider, script or, browser extension), which LooseHeadz has not authorized to access the Site, to retrieve or index data; (10) decipher or reverse engineer any portion of the Site that may reveal source code or bypass items designed to obstruct, limit, or stop access to any Content, specific site within the Site, or code within the Site; (11) access or attempt to access any portion or feature of the Site which you are not authorized to access, pursuant to these Terms or any subsequent agreements; or (12) use the Site for any illegal purpose. 

14. USER CONTENT

Pursuant to the specifications located in these Terms, the Site or any social media platforms on which LooseHeadz has an official page or feed, may include, now or in the future, areas (“Interactive Areas”) that allow users to post content, including but not limited to, recipes, reviews, photos, videos, music, sound, text, graphics, code, or other materials (“User Content”). Any User Content you post must, in its entirety, comply with all applicable federal, state, local and international laws and regulations, and these Terms (including, but not limited to, the Prohibited Uses and User Content Standards of these Terms, respectively). 

You understand and acknowledge that you are responsible for any User Content you submit or contribute and your use of any Interactive Areas of the Site, and you, not LooseHeadz, have full responsibility for such content and use, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Content posted by you or any other user of the Site. You understand and acknowledge that User Content that you share with a third party through the Site or third party platforms will be viewable by others in accordance with the privacy settings you establish. 

14.1  User Content Standards. Any User Content you post to the Site, or Social Media Channels will be considered non-confidential and non-proprietary. By providing any User Content on the Website, you represent and warrant that: 

you own or control all rights in and to the User Content and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
you grant LooseHeadz and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose. all of your User Content does and will comply with these Terms.

By using the Interactive Areas of the Site and social media, you further agree not to create, post, share or store any of the following: (1) Any content that would encourage, either express or implied, conduct that could be deemed a violation of a statute or regulation; (2) Any content that is determined, by LooseHeadz in its sole determination, to be indecent, obscene, abusive, threatening, pornographic, or harassing; (3) Any content that violates the proprietary rights of a third party; (4) Any content that contains confidential information; (5) Any content that impersonates, or misrepresents your affiliation with, any person or entity without their express permission; (6) Any content that contains any viruses or other computer code, files, or programs designed to harm, inhibit the operative ability of, or destroy part/all of the Site; (7) Any content that contains solicitations, including, but not limited to, any advertisements, promotional materials (other than those directly related to LooseHeadz), and political campaign requests; (8) Any content that, in our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Site, Products, or Offerings, or that may expose LooseHeadz or others to any harm or liability of any type. 

Although we are not required to regulate User Content, we reserve the right, in our sole discretion, to monitor, edit or remove User Content posted or stored on the Site or Social Media for any reason. You are solely responsible for creating backup copies of and replacing any User Content you post or store on the Site at your sole cost and expense. 

14.2  Rights in User Content. We do not claim any ownership interest in your User Content. However, by uploading, posting, tagging or submitting User Content to the Site, to our pages or feeds on third party social media platforms (e.g., LooseHeadz Facebook page, Instagram page, or Twitter feed), you hereby: (1) grant LooseHeadz and its affiliates and subsidiaries a nonexclusive, royalty-free, transferable, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, and your name, likeness, voice and persona in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and non-commercial purposes; (2) represent and warrant that (a) you own and control all of the rights to the User Content or you otherwise have the lawful right to post such User Content, (b) the User Content is non-confidential and you authorize LooseHeadz to use such User Content for the purposes described in these Terms, (c) the User Content is accurate and not misleading or harmful in any manner, and (d) the User Content, and your use and posting thereof, does not and will not violate these Terms or any applicable law, rule, regulation or third party right. 

15. INDEMNIFICATION

You agree to defend, indemnify and hold harmless LooseHeadz, our affiliates, service providers, and licensors and their respective directors, officers, agents, contractors, partners, licensors, representatives, suppliers and employees, from and against any loss, liability, threatened or actual claim, demand, damages, costs and expenses, (including reasonable legal fees) arising out of or in connection with your use of the Site, the Products or any Offerings, or any information obtained therefor other than as expressly authorized in these Terms. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder, and you shall cooperate as fully as reasonably required by us. You agree to promptly notify LooseHeadz of any third-party claims, cooperate with LooseHeadz in defending such claims, and pay all fees, costs and expenses associated with defending such claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and LooseHeadz. 

16. DISCLAIMERS

We reserve the right to change any modify, suspend or stop providing access to the Site (or any features or functionality of the Site) and the Products at any time without notice and without obligation or liability to you.

17. MODIFICATIONS TO THE SITE AND PRODUCTS

We reserve the right in our sole discretion to modify, suspend or discontinue, temporarily or permanently, the Site (or any features or parts thereof) or the rates, delivery, or provision of the Products at any time. 

18. TERMINATION AND SURVIVAL

Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate or suspend your right to access or use the Site and to order, receive and use the Products, at any time and for any or no reason, including, without limitation, any violation of these Terms. You acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, for which you have received a corresponding delivery, to the fullest extent permitted by applicable law.

19. MISCELLANEOUS

These Terms and any document expressly referred to in them constitute the whole agreement between you and LooseHeadz, and supersede all previous discussions, correspondence, negotiations, arrangements, understandings, or agreements between us relating to the subject matter of any Contract. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of LooseHeadz. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity. 

210 PAYMENTS

We accept payment from Visa, Mastercard, Maestro, Switch, Delta, Solo and PayPal. We use a simple and secure payment gateway service via Stripe, so you can shop with us safe in knowledge that your transactions are 100% secure. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

21. COMPLAINTS

We are not satisfied until you are; really we mean it. We operate a complaint’s handling procedure, which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments, and please remember we are here to help you.

You can contact us anytime via info@looseheadz.co.uk.